Refund Policy
We believe in transparent financial practices. This policy outlines how we handle refund requests for our business analysis programs.
At Flareondyn, we're committed to providing valuable business activity analysis education. Our refund policy reflects our dedication to fairness while protecting the integrity of our programs.
This document was last updated in January 2025 and applies to all enrollments starting from that date. If you enrolled before this date, different terms may apply — contact us for details.
Eligibility Criteria
- Request submitted within specified timeframe
- Account shows minimal or no course progress
- No certificate of completion issued
- Valid documentation of circumstances
- Compliance with program participation guidelines
- Original payment method still accessible
Request Windows
- Full refund: Within 14 days of enrollment
- Partial refund: Days 15-30 after enrollment
- Review basis: Days 31-60 after enrollment
- No refunds: After 60 days from enrollment
- Special circumstances: Case-by-case evaluation
How to Request a Refund
Contact Us
Email info@flareondyn.com with your enrollment details and reason for the request.
Provide Details
Include your full name, program name, enrollment date, and supporting documentation.
Review Process
Our team evaluates your request within 5-7 business days and contacts you with a decision.
Processing
Approved refunds are processed within 10-14 business days to your original payment method.
Refund Scenarios
Full Refund Situations
You're eligible for a complete refund if you request within 14 days of enrollment and haven't accessed more than 15% of course materials.
This also applies if there's a technical issue on our end that prevents program access, or if we cancel a scheduled cohort before it begins.
Partial Refund Situations
Between days 15-30, you may qualify for a 50% refund if you've accessed less than 30% of materials and haven't participated in live sessions.
We calculate the refund based on completed modules and used resources. Each case gets individual assessment.
Special Circumstances
Medical emergencies, unexpected relocations, or significant life changes may qualify for consideration beyond standard windows.
You'll need to provide supporting documentation. We review these on a case-by-case basis with empathy and fairness.
Non-Refundable Situations
Refunds aren't available after 60 days, if you've completed more than 50% of materials, or if you've received a certificate.
Violation of program terms or misuse of materials also disqualifies you from refund eligibility.
Payment Method Processing
Credit Cards
Refunds appear in your account within 5-10 business days depending on your bank's processing schedule.
Bank Transfers
Direct bank refunds take 7-14 business days. We'll need your current banking details for verification.
Corporate Payments
Company-funded enrollments require approval from the original payment authority before processing.
Important Considerations
- All refund requests must come from the enrolled individual or authorized representative with proper documentation.
- Transaction fees charged by payment processors are non-refundable and may be deducted from your refund amount.
- Promotional discounts or scholarship amounts may affect refund calculations — we refund what was actually paid.
- Access to program materials ends immediately upon refund approval. Downloaded resources must be deleted.
- We reserve the right to deny refund requests that show signs of policy abuse or content misuse.
- Course bundles are treated as single purchases. Partial refunds for individual courses within bundles aren't available.
- Currency exchange rate fluctuations between payment and refund dates may result in slight variations in amounts received.
Questions About This Policy?
We understand that every situation is unique. If you have questions about whether your circumstances qualify for a refund, or if you need clarification on any part of this policy, we're here to help.
Email: info@flareondyn.com
Phone: +82 62 372 5475
Address: Smart Plaza 309,
Dongpyeon-ro 6
Dongan-gu, Anyang, Gyeonggi-do, South Korea
Response Time: Within 48 hours on business days